FAQ

Pingar FAQ

Who is Pingar?
Learn more about our Management Team and Board & Advisors

Where does Pingar technology come from?
Pingar is proud of its research roots and its strong partnerships with key Universities including the University of Waikato and the University of Swansea. Pingar is committed to ongoing research and innovation to ensure we deliver world-leading technologies for our customers and partners.

Where does Pingar come from?
Pingar is headquartered in New Zealand, home to some of the world’s leading text analytics research and Kiwi ingenuity. Today, we have offices in the USA, Europe, Asia and Australasia. We are pleased to be part of the Microsoft BizSpark and TechNZ programs as well as having the strong support of the New Zealand Government.

When was Pingar founded?
Born from research at leading Universities in text analytics, machine learning and natural language processing, Pingar was founded in 2007.

When was the Pingar API launched?
Pingar launched the Pingar API in March of 2011 to bring its game-changing research into the enterprise. Learn more about the Pingar API

Does the Pingar API require certain operating or software systems to run?
The Pingar API is platform agnostic. Pingar API works seamlessly with existing enterprise information systems and increases the power and usefulness of your enterprise information.

What languages does the Pingar API support?
The Pingar API supports English, Chinese, French, German, Italian, Japanese and Spanish with many more languages coming soon.

Billing and Refund Policy

How does the billing work? 

Once you sign up for a paid-for Pingar API account based on Pingar's published pricing plans, you will be billed on a monthly basis from the day after the creation of your account. The subscription is paid for in advance.

When I upgrade my Sandbox account to a Pricing Plan account, when will I be charged the additional amount?

When you upgrade from a Sandbox account to a paid plan, you will be charged the next day for the proceeding month. If you upgrade your plan from another paid plan, you will be billed for the new plan amount on your next billing date (shown on your Account page).

If I decide to cancel my account, can I get a refund for the remainder of my twelve month subscription period? 

We do not give refunds for part months used, just as we don't charge for part months when you decide to upgrade. Your subscription period runs for 12 months from the date of sign-up. Your credit card will be charged for the full period on the monthly pricing plan you have signed up to.